We restock our Core Classics collection all year round. The rest of the range is usually not restocked. Feel free to reach out on live chat to ask about a particular style.

If an item you want is out of stock, you can sign up for notifications on the product page to be alerted when it’s available again.

At ALEXANDRA, we are committed to ethical sourcing and sustainable practices.

We want you to love your purchase, but if you need to return an item, you can do so within 30 days of receiving your order. Items must be in their original condition, with tags attached, and accompanied by the original receipt and return form.

Depending what method you paid and if your item was discounted or not, you will be eligible for either a credit, exchange or refund.

For more details, please visit our Returns & Exchanges page.

To submit a return visit our Returns Center.

We strive for high-quality products and service, but if you receive a damaged or incorrect item, please contact our customer service team.

Our policy is to replace a faulty item. If we cannot replace it we will refund the item.

If you need to make urgent changes to your order, please contact us via Live Chat with your order number and the details of the changes. You can also reach us by email at the-crew@alexandraaustralia.com.

Please let us know about any changes as soon as possible. While we will do our best to accommodate your request. We cannot make adjustments if the parcel has already been packed or dispatched.

Once your order has been fulfilled, it will be subject to our returns policy.

This depends on the promotion, in most cases only one promo code can be applied per order. If you have multiple promo codes, choose the one that offers the best discount. Please enter the promo codes at checkout.

Customs, duties, and taxes for international orders are not included in the total of your order and will need to be paid directly to your local customs office before you receive your package. For more information on potential customs and duties fees, we suggest reaching out to your local customs office. Please note, is this for non-Australian orders.

We'd love to chat, please contact Lexi lexi@alexandraaustralia.com.

Yes. We have a store on the Gold Coast at Robina Town Center.

It's located on the ground floor near David Jones and opposite T2.

On our website there is a sign up button located at the top right corner of any page. Please enter your details and you will receive a confirmation email to confirm your details.