The CLUB is a tiered program that allows members to earn more perks the more they engage with us. Members receive reward points for each purchase, which can then be redeemed towards the cost of future purchases.

You also earn points for sharing with friends, following us on social media, leaving product reviews, and are even gifted with bonus points just for having a birthday!).

In addition to earning points, members have the chance to earn, free shipping and exclusive access to coupons, launches, promotions, giveaways, and more. You can view the full list of perks on The CLUB page.

Contact customer service by emailing us and our team will be happy to assist you with merging your accounts.

Absolutely not!

Sign-up is 100% free, and it will never cost you anything to earn points. Make sure to visit our CLUB page to get started.

For starters-each member gets a reward just for joining the CLUB. Aside from earning points through purchases, you can add your
birthday to your account to earn points, leave us a review, or like us on Facebook.

Access all the ways to earn under the Ways to Earn on the CLUB Page.

If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your CLUB account.

For example, if you use a $10 coupon towards a $100 purchase that you decide to return, the $90 balance will be refunded to your credit card and the $10 reward credit will be deposited back into your CLUB account.

CLUB points are valid for the remainder of the calendar year in which they are earned, plus the following calendar year.

For example: points earned anytime during the year 2020 are valid for the remainder of 2020, plus all of 2021. Points will start over at 0 on January 1, 2022.

CLUB points will expire after 12 months of account inactivity. This means that if there is no change to your rewards account balance (through either the addition or redemption of Rewards), all Rewards earned in the previous 12 months will automatically be removed from your account.

Points and rewards and your CLUB tier will expire if you fail to make at least 1 purchase every 12 months. If we ever decide to end the CLUB program, your points and perks will expire with the program.

We also reserve the right to terminate any person’s CLUB membership if we believe you are violating our Terms and Conditions, reselling products, exploiting the program, making excessive returns, engaging in fraud, abuse of privileges, or inappropriate behaviour that seeks to manipulate the rewards program, or for any other reason we deem necessary based on our sole discretion. If your account is terminated by you or us, or you opt out of the CLUB, you will lose any unused rewards as well as all points that have not been redeemed.

When your total points cross a tier threshold you will receive an email welcoming you into the new tier. If the tier that you have
crossed into is either Insider, The Muse, The Icon, and Legacy this email will also include a unique coupon code for you to redeem your one-time rewards code. Keep in mind that discounts cannot be used in addition to the redemption of points.

Learn more about try before you buy here.

You must continue to spend to remain in your tier. Whatever tier you achieve in a calendar year (ex. Jan 1, 2020 –Dec 31, 2020), you keep for the following year.

For instance, if you spend $1,000 dollars in 2020 and achieve The Muse, you stay in that tier through 2021. At the start of 2021, you will keep your earned tier and perks, however, your spending towards that tier's threshold resets to $0 and you must spend the designated tier amount (in this case, $1,000) to ensure that you remain in that tier for the following year (2022).

We are sorry to hear that. There are a couple of scenarios that could have triggered the error message.

The first possible scenario is that there was a mistype in one of the email addresses that you entered or you forgot to put commas between multiple emails to separate them.

To eliminate confusion over what occurred, we recommend that
you go back and enter each email address one at a time, clicking ‘send’ after each one rather than uploading them all at once.

If you are still having problems using the email referrals we recommend using your unique referral link or sharing the referral through Facebook, Twitter, or Messenger to receive credit. Please contact our customer support if you need further assistance.

Watch this video to see how - here.

CLUB points can be redeemed during the checkout process. Before checking out, ensure that you are signed in to your account.

Once you get to the checkout screen you will see your total available Rewards points in a slide bar on the top left of the page. To use your rewards, slide the points redemption bar to select the number of points you would like to redeem on the order you are placing, then continue with the checkout process. To redeem all available Rewards slide the bar all the way to the right.

You must have a minimum balance of at least 250+ points each time you would like to make a redemption, and points must be redeemed in increments of 125 ($5).

Points may be redeemed in fixed reward amounts ($10, $15, $20, $30, or $50). Your cart total must meet or exceed the selected reward value. If your cart total is higher than the redeemed reward amount, the remaining balance, along with any applicable taxes and shipping charges, must be paid using your preferred payment method.